We proudly offer a limited warranty on all Gamber-Johnson products.

Gamber-Johnson warrants to the reseller and the original end user of any Gamber-Johnson product that it will be free from defects in materials and workmanship for the warranty time period.

The remedies for a defect in material or workmanship are limited to repair or replacement of any non-conforming product. Gamber-Johnson will repair or replace, without charge, any Gamber-Johnson product that does not conform to its warranty only if a Reseller or an original end user gives us notice of a defect in material or workmanship within the warranty time period stated below:

Mounting Systems (non-electronic products) — All non-electronic products purchased after Dec. 31st, 2009 are protected by Gamber-Johnson's limited lifetime warranty. For any warranty related issues of products purchased prior to Dec. 31st 2009, please contact your Gamber-Johnson's authorized reseller. All MAX3 products come with a standard one year product warranty.

Any failure of any Gamber-Johnson product that is due to damage or misuse, such as excessive force, improper installation, cosmetic wear, exposure to liquid spills, moisture or application of power in excess of specified rating theft, fire or natural disaster is not covered by this warranty. The warranty is void on electronic products if the warranty label is removed or altered.

GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTIAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.

Specific 3rd Party Supplied Products – For all products purchased through Gamber-Johnson that are supplied from a 3rd party company (i.e. iKey, Brother, Lind Electronics, MNSTAR, etc.) are warranted by the specific manufacturer of that product.  Please see individual specifications on these products for further warranty information.

Mobile Docking Stations & Electronic Products — Warranty time period (from date of original factory shipment) for printed circuit boards, docking connectors, electronic components may vary. Please see individual specifications on these products for further warranty information.

Any failure of any Gamber-Johnson product that is due to damage or misuse, such as excessive force, improper installation, cosmetic wear, exposure to liquid spills, moisture or application of power in excess of specified rating theft, fire or natural disaster is not covered by this warranty. The warranty is void on electronic products if the warranty label is removed or altered.

GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTIAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.


Gamber-Johnson Extended Warranty

Extended warranty programs are available to add an additional 1 or 2-years of standard warranty to your mobile docking station or electronic products.  The extended warranty must be purchased at the time of the product purchase.  The extended warranties on docking stations and electronic products are subject to the same terms and exclusions as the standard warranty for docking stations and electronic products.


Gamber-Johnson Extended Service Plan

Gamber-Johnson Extended Service Plan builds on our standard warranty by adding free loaner docks, accidental damage, expedited service and free shipping.  The Extended Service Plan is available on all docking stations and other electronic products.  The Extended Service Plan must be purchased at the time of product purchased and extends the warranty to 5-years after date of original factory shipment.  

Any failure of any Gamber-Johnson product that is due to intentional misuse or damage, cosmetic wear, theft, fire or natural disaster is not covered by this warranty.  The Extended Service Plan limits the owner to a total of two PCB replacements and two RF Pass thru (GPS/LAN/WAN) cables per serial number for the life of the contract.

GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.

Gamber-Johnson Product Factory Warranty Extended 1 Year Extended 2 Year
All Docking stations for Panasonic Toughbooks® and Toughpads® 3 Years PAN WARRANTY 1 PAN WARRANTY 2

Panasonic Toughpad Office Docking Station (7160-0471-X) ALL MODELS

3 Years PAN WARRANTY 1 PAN WARRANTY 2
GETAC B300 Docking Stations (7160-0127-XX) ALL MODELS 1 Year No No
GETAC B300 Docking Stations (7160-0414-XX, 7160-0461-XX) ALL MODELS 3 Year No No
GETAC Laptop and Tablet Docking Stations (other than those listed above)  3 Year GET WARRANTY 1 GET WARRANTY 2
GD-Itronix GD8000/8200 Docking stations (7160-0194-XX) ALL MODELS 3 Years GD 8000 WAR-1 GD 8000 WAR-2
TabCruzer™ for iPad (7160-0345-XX and 7160-0453-XX) ALL MODELS 1 Year No No
Samsung Galaxy Tab Active Docking Station (7160-0581) 1 Year No No
All Standard LIND Power Supplies and Shut-Down Timers (Non-custom) 3 Year No No
PDRC Cable Kits 1 Year No No

End-of-Life Policy

Product Life Cycle Overview and EOL Notifications

Periodically, Gamber-Johnson may find it necessary to discontinue products for a number of reasons, including decline in competitiveness, or decreased sales of a product. Obsolescence can also occur because a newer version of a product has become available. Finally, products may become obsolete if replacement parts are no longer available, or when the cost of replacement parts or repairs is higher than the cost of a new item.

Gamber-Johnson is committed to making the transition from such products to new offerings as simple as possible. As part of this, when a product reaches its end of life (EOL), Gamber-Johnson will move the product from its current product category and place it into the discontinued category under the Products tab.  Gamber-Johnson will include the initial EOL notification, Last Order Date (LOD), and End-of-Support (EOS) milestone dates, as described below.

Resellers may continue to purchase product up until the LOD. Gamber-Johnson will honor our Limited Lifetime Warranty as long as it is purchased no later than the LOD. Gamber-Johnson will continue to provide technical support and service for product up until the announced EOS date (based on warranty). In the event that a product or its parts are no longer available during the warranty period, Gamber-Johnson will replace the item with a comparable product if available. Please note that some components are dependent on OEM availability (example: Panasonic boards and components used in docking stations) and replacement parts are dependent on their product offering.


End-of-Support (EOS) Policy

Mounting Systems (non-electronic)

Gamber-Johnson is committed to providing service/repair on your mounting system for the life of the product within the warranty policy guidelines.  We will repair, replace with an equivalent product, or refund your purchase price of any defect found in material or workmanship of any nonconforming product.

Docking Stations and Electronic Products

Gamber-Johnson is committed to providing service/repair on all mobile docking stations for a minimum of five (5) years after last order date LOD.  Our ability to provide this service is dependent on availability of electronic products from our OEM suppliers.

View a full list of items that are no longer serviced/supported by Gamber-Johnson.


Returns

Return to Stock (RTS) Policy

Purchased the wrong item?  At Gamber-Johnson, our goal is to ensure your satisfaction.  We’ll gladly accept your return for credit on any standard product within 30-days of ship date.

Product being returned for credit must be returned within 30 days of ship date. Products must be in new, unused condition and packaged for return to prevent damage during shipping. 

An RMA number must be obtained from Gamber‐Johnson prior to the return of any merchandise. Products purchased through a distributor of Gamber-Johnson must have the RMA number obtained by the distributor from Gamber‐Johnson. Shipping costs are the responsibility of the customer and a restocking fee of 15% of goods returned will be assessed. Additional costs may apply in unusual circumstances (e.g. large order quantities). We will do our best to work with you in good faith to minimize the cost. Product not in resalable condition or custom orders cannot be returned.

Click to Complete RMA Return to Stock Submission Form (Only accessed by authorized users)



Return for Repair (RFR) Policy

At Gamber-Johnson, our goal is to ensure your satisfaction. However, when problems arise, support for your docking station is only a phone call away.

Gamber-Johnson's technical support team will assist you in diagnosing the problem and, if necessary, will assist you with an RMA number, perform the needed repair and testing, and return the product. Our product support team can assist you Monday through Friday, 8AM to 4:30PM (CST) at 1-800-456-6868 or by email at service.support@gamberjohnson.com

If you're more of a DIY person, check out our FAQs or Bench Test and Troubleshoot Guide to assist you on your path.

An RMA number must be obtained from Gamber‐Johnson prior to the return of any product for Warranty or Non-Warranty repairs. A diagnostic fee will be charged per docking station and applied to the cost of the repair. If the customer decides not to repair the unit, the diagnostic fee will be billed to the customer.  Customer approval and payment arrangements for repairs must be received within 60-days of quotation of all non-warranty products.  If approval and/or payment arrangement is not provided to Gamber-Johnson, the products will be considered abandoned.



Repair Warranty

Repairs completed by Gamber‐Johnson are warranted for a period of 90-days from completion of repair (unless otherwise specifically stated) or the balance of the warranty remaining on the product; whichever is longer. All other terms and conditions remain the same as set forth in the warranty above.

For U.S. Customers: click here to Complete Return for Repair RMA Submission Form

For International Customers: click here for authorized service centers in your area.