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Warranty Information

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We proudly offer a limited warranty on all Gamber-Johnson products.

Gamber-Johnson warrants to the reseller and the original end-user of any Gamber-Johnson product that it will be free from defects in materials and workmanship for the warranty time period.

The remedies for a defect in material or workmanship are limited to repairing or replacing any non-conforming product. Gamber-Johnson will repair or replace, without charge, any Gamber-Johnson product that does not conform to its warranty only if a Reseller or an original end-user gives us notice of a defect in material or workmanship within the warranty time period stated below:

Mounting Systems (non-electronic products) — All non-electronic products purchased after Dec. 31st, 2009, are protected by Gamber-Johnson's limited lifetime warranty. For any warranty-related issues of products purchased before Dec. 31st 2009, please get in touch with your Gamber-Johnson's authorized reseller. 

Zirkona products — A limited lifetime warranty is against manufacturer defects, not normal wear and tear.

Any failure of any Gamber-Johnson product due to damage or misuse, such as excessive force, improper installation, cosmetic wear, exposure to liquid spills, moisture, or application of power in excess of specified rating theft, fire, or natural disaster is not covered by this warranty. The warranty is void on electronic products if the warranty label is removed or altered.

GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.

Specific 3rd Party Supplied Products – All products purchased through Gamber-Johnson supplied from a 3rd party company (i.e., iKey, Brother, Lind Electronics, AFS, etc.) are warranted by the specific manufacturer of that product. Please see individual specifications on these products for further warranty information.

Mobile Docking Stations & Electronic Products — Warranty time period (from date of original factory shipment) for printed circuit boards, docking connectors, electronic components may vary. Please see individual specifications on these products for further warranty information.

Any failure of any Gamber-Johnson product that is due to damage or misuse, such as excessive force, improper installation, cosmetic wear, exposure to liquid spills, moisture or application of power in excess of specified rating theft, fire, or natural disaster is not covered by this warranty. The warranty is void on electronic products if the warranty label is removed or altered.

GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.

Warranty Programs

Extended Warranty Extended Service Plan End-of-Life Policy End-of-Support (EOS) Policy

Non Warranty Repairs

Non Warranty Repairs like Warranty Repairs expect urgent repair service. Therefore, to ensure the most efficient return and repair service possible. A Gamber-Johnson Customer Service Representative will send a quotation to the contact listed on the RMA request. Device repairs are contingent on the customer responding to the quote within 45 days of delivery. The customer must authorize repair service and arrange payment. If the customer has not responded within 45 days of the initial quote, Gamber-Johnson will consider the device (s) submitted for Repair as abandoned. If repairs are not desired after receiving the repair quote, the device (s) can be returned without repair work; a diagnostic fee will be charged to receive all unrepaired devices. Note that all abandoned devices will be discarded with no correspondence between 45-60 days of receiving the RMA.

Gamber-Johnson Extended Warranty

Extended warranty programs are available to add an additional 2 years of standard warranty to your mobile docking station or Rugged USB Hubs. The extended warranty must be purchased within 30 days of product purchase. The extended warranties on docking stations and Rugged USB Hubs are subject to the same terms and exclusions as the standard warranty for docking stations and electronic products.


Gamber-Johnson Extended Service Plan

Gamber-Johnson Extended Service Plan builds on our standard warranty and includes the following benefits:

  • Extends our standard warranty to 5 years (3-Year standard warranty + 2 additional years)
  • Accidental damage coverage
  • Free ground return shipping in the United States
  • Two FREE PCB replacements and two FREE RF Pass thru (GPS/LAN/WAN) cables per serial number for the life of the contract

The Extended Service Plan is available on most docking stations and must be purchased within 30 days of product purchase. Any failure of any Gamber-Johnson product that is due to intentional misuse or damage, cosmetic wear, theft, fire or natural disaster is not covered by this warranty.



Add Gamber Guard Protection

GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.

Gamber-Johnson Extended Service Plan – Available on…

All Dell

  • Tablet Docking Station
  • Laptop Docking Station

All Panasonic

  • Toughbook® and Toughpad® Docking Stations

All Zebra

  • Tablet Docking Stations

Getac

  • Laptop and Tablet Docking Stations
Rugged USB Hub

Samsung

  • Tab Active2/Active3 Docking Stations
  • Tab Active Pro Docking Stations

End-of-Life Policy

Product Life Cycle Overview and EOL Notifications

Periodically, Gamber-Johnson may find it necessary to discontinue products for a number of reasons, including decline in competitiveness, or decreased sales of a product. Obsolescence can also occur because a newer version of a product has become available. Finally, products may become obsolete if replacement parts are no longer available, or when the cost of replacement parts or repairs is higher than the cost of a new item.

Gamber-Johnson is committed to making the transition from such products to new offerings as simple as possible. As part of this, when a product reaches its end of life (EOL), Gamber-Johnson will move the product from its current product category and place it into the discontinued category under the Products tab.  Gamber-Johnson will include the initial EOL notification, Last Order Date (LOD), and End-of-Support (EOS) milestone dates, as described below.

Resellers may continue to purchase product up until the LOD. Gamber-Johnson will honor our Limited Lifetime Warranty as long as it is purchased no later than the LOD. Gamber-Johnson will continue to provide technical support and service for product up until the announced EOS date (based on warranty). In the event that a product or its parts are no longer available during the warranty period, Gamber-Johnson will replace the item with a comparable product if available. Please note that some components are dependent on OEM availability (example: Panasonic boards and components used in docking stations) and replacement parts are dependent on their product offering.

End-of-Support (EOS) Policy

Mounting Systems (non-electronic)

Gamber-Johnson is committed to providing service/repair on your mounting system for the life of the product within the warranty policy guidelines.  We will repair, replace with an equivalent product, or refund your purchase price of any defect found in material or workmanship of any nonconforming product.

Docking Stations and Electronic Products

Gamber-Johnson is committed to providing service/repair on all mobile docking stations for a minimum of five (5) years after last order date LOD.  Our ability to provide this service is dependent on availability of electronic products from our OEM suppliers.

View a full list of items that are no longer serviced/supported by Gamber-Johnson