Non Warranty Repairs
Non Warranty Repairs like Warranty Repairs expect urgent repair service. Therefore, to ensure the most efficient return and repair service possible. A Gamber-Johnson Customer Service Representative will send a quotation to the contact listed on the RMA request. Device repairs are contingent on the customer responding to the quote within 45 days of delivery. The customer must authorize repair service and arrange payment. If the customer has not responded within 45 days of the initial quote, Gamber-Johnson will consider the device (s) submitted for Repair as abandoned. If repairs are not desired after receiving the repair quote, the device (s) can be returned without repair work; a diagnostic fee will be charged to receive all unrepaired devices. Note that all abandoned devices will be discarded with no correspondence between 45-60 days of receiving the RMA.
Gamber-Johnson Extended Warranty
|Gamber-Johnson Product||Factory Warranty||Extended 1 Year||Extended 2 Year|
|All Dell Laptop and Tablet Docking Stations||3 years||DELL WARRANTY 1||DELL WARRANTY 2|
|All Panasonic Toughbook® and Toughpad® Docking Stations||3 Years||PAN WARRANTY 1||PAN WARRANTY 2|
|All Zebra Tablet Docking Stations||3 years||ZEBRA WARRANTY 1||ZEBRA WARRANTY 2|
|Zebra ET5X 2-in-1 Attachable Keyboard||1 Year||Not Available||Not Available|
|Getac Laptop and Tablet Docking Stations||3 Year||GET WARRANTY 1||GET WARRANTY 2|
|Rugged Lite Keyboard||1 Year||Not Available||Not Available|
|Rugged USB Hub||3 Year||Extended Warranty 1||Extended Warranty 2|
|13.3" Capacitive Touch Screen||1 Year||Not Available||Not Available|
|DeX Smartphone Charging Cradles||1 Year||Not Available||Not Available|
|Samsung Galaxy Tab Active2/Active3 and Tab Active Pro Charging Cradles||1 Year||Not Available||Not Available|
|Samsung Tab Active Pro 2-in-1 Attachable Keyboard||1 Year||Not Available||Not Available|
|Samsung Tab Active2/Active3 and Tab Active Pro Docking Stations||3 year||Samsung Warranty 1||Samsung Warranty 2|
|Samsung XCover Pro Cradles||1 Year||Not Available||Not Available|
|All standard LIND power supplies and shut-down timers (non-custom)||3 Year||Not Available||Not Available|
Gamber-Johnson Extended Service Plan
Gamber-Johnson Extended Service Plan builds on our standard warranty and includes the following benefits:
- Extends our standard warranty to 5-years (3-Year standard warranty + 2 additional years)
- Accidental damage coverage
- Expedited service and free shipping in the United States
- Two FREE PCB replacements and two FREE RF Pass thru (GPS/LAN/WAN) cables per serial number for the life of the contract
The Extended Service Plan is available on most docking stations and must be purchased at the time of product purchase. Any failure of any Gamber-Johnson product that is due to intentional misuse or damage, cosmetic wear, theft, fire or natural disaster is not covered by this warranty.
GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.
|Gamber-Johnson Extended Service Plan – Available on…|
|Rugged USB Hub|
Product Life Cycle Overview and EOL Notifications
Periodically, Gamber-Johnson may find it necessary to discontinue products for a number of reasons, including decline in competitiveness, or decreased sales of a product. Obsolescence can also occur because a newer version of a product has become available. Finally, products may become obsolete if replacement parts are no longer available, or when the cost of replacement parts or repairs is higher than the cost of a new item.
Gamber-Johnson is committed to making the transition from such products to new offerings as simple as possible. As part of this, when a product reaches its end of life (EOL), Gamber-Johnson will move the product from its current product category and place it into the discontinued category under the Products tab. Gamber-Johnson will include the initial EOL notification, Last Order Date (LOD), and End-of-Support (EOS) milestone dates, as described below.
Resellers may continue to purchase product up until the LOD. Gamber-Johnson will honor our Limited Lifetime Warranty as long as it is purchased no later than the LOD. Gamber-Johnson will continue to provide technical support and service for product up until the announced EOS date (based on warranty). In the event that a product or its parts are no longer available during the warranty period, Gamber-Johnson will replace the item with a comparable product if available. Please note that some components are dependent on OEM availability (example: Panasonic boards and components used in docking stations) and replacement parts are dependent on their product offering.
End-of-Support (EOS) Policy
Mounting Systems (non-electronic)
Gamber-Johnson is committed to providing service/repair on your mounting system for the life of the product within the warranty policy guidelines. We will repair, replace with an equivalent product, or refund your purchase price of any defect found in material or workmanship of any nonconforming product.
Docking Stations and Electronic Products
Gamber-Johnson is committed to providing service/repair on all mobile docking stations for a minimum of five (5) years after last order date LOD. Our ability to provide this service is dependent on availability of electronic products from our OEM suppliers.